CRM Study Guide -uCertify ucertify.com

Get complete knowledge about customer relationship management with the CRM study guide offered at uCertify. The course and labs offer complete coverage of the CRM topics. Learn the skills of customer relationship management with the Customer Relationship Management-second edition course and lab. Lab simulates real-world, hardware, software and command line interface environments and can be mapped to any text-book, course or training. The course and labs provide knowledge on topics such as technology and data platform; organization and CRM; privacy and ethics consideration; CRM program measurements and tools; and social networking and CRM. Get complete knowledge about customer relationship management with the CRM study guide offered at uCertify.